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FAQs

What is Earmark?

Earmark is a botless AI meeting assistant for product and engineering teams. It turns live conversations into specs, ticket drafts, decision records, and follow-ups you can review and use. Saved meeting context can also help you answer questions later or give other tools a useful starting point.

Is Earmark an AI notetaker?

Earmark captures transcripts, summaries, and action items. You can also ask it to draft the work the meeting creates: a spec, ticket set, customer follow-up, or stakeholder update. Those drafts can take shape during the conversation, while you still have a chance to clarify what is missing.

What does Earmark actually do?

Start capture, then add a task or choose a template for the output you need. Turn on live updates to keep the draft current as the discussion develops. Review the result and copy it into your team's tools. If you do not add a summary task, Earmark creates a summary and action items when you first stop the meeting.

Who is Earmark for?

Earmark is built first for product and engineering teams whose conversations need to become requirements, decisions, tickets, and updates. Design, research, customer-facing, and operations teams can use the same workflow when they need to carry a discussion into concrete follow-up.

What problem does Earmark solve?

A meeting creates work that someone has to carry into the rest of the organization. Earmark reduces the reconstruction: turning the discussion into a useful draft and keeping relevant context available for the next question.

How does Earmark capture meetings?

The Mac and Windows apps capture your microphone and system audio without adding a meeting participant. Audio is sent to a transcription provider for processing. The web app captures your microphone only. Use the desktop app for remote calls, especially when wearing headphones.

Which meeting platforms does Earmark work with?

The desktop app works with audio from Zoom, Google Meet, Microsoft Teams, Webex, and other calling apps. It can also capture in-person conversations through your microphone. Check microphone and system-audio permissions before relying on the transcript.

Does everyone in the meeting need Earmark?

No. Only the person using Earmark needs the app.

Other participants don't need an Earmark account, browser extension, meeting plugin, or software installation.

What happens while Earmark is listening?

The transcript develops as you talk. Add tasks to draft the outputs you need, such as a spec, risk list, or follow-up. With live updates enabled, you can inspect those drafts during the meeting and use them to clarify the discussion.

Does Earmark work in real time?

Yes. Live transcription runs during capture, and tasks with Sync live enabled refresh as the conversation develops. You can check assumptions, fill gaps, and refine the requested output before the meeting ends. Saved standard meetings remain available for later work.

What can Earmark create?

You can request PRD drafts, technical specs, ticket drafts, decision records, research briefs, incident follow-ups, and updates for different audiences. Choose a template or describe your own format. Review the result against what was actually discussed.

Can Earmark use our existing templates?

Yes.

If your company already has a preferred PRD, decision record, ticket format, status update, meeting brief, or other template, you can use that structure with Earmark rather than adopting a new format.

The goal isn't to create another place where work lives. It's to turn conversation into the work your team already needs.

What happens to a meeting after it ends?

Standard meetings remain in your Earmark history until deleted. You can revisit the transcript, work on its outputs, and ask Chat questions about saved context. Temporary meetings are unavailable after you close them and do not become part of that history.

Can I ask Earmark questions across previous meetings?

Yes. Chat can use meetings you recorded and context shared with you through Projects. Ask about a decision, customer concern, or change in scope, then inspect the sources behind the answer. A result reflects the context available to you; it is not a complete record of everything the organization knows.

What are Projects?

Projects group related meetings around a launch, customer, research effort, or other initiative. Keep a Project private or invite teammates in your workspace. Members can ask questions using the meeting context contributed to that Project.

What is multiplayer Earmark?

Teammates can contribute their own meetings to a shared Project and ask questions across that context. Each person can help the team understand work they were not present for, while keeping their own Chat conversations private.

Does multiplayer mean everyone can see everyone's meetings?

No. Workspace membership alone does not share your meetings. In a shared Project, members can see meeting titles, recorders, and dates, and Chat can use contributed transcripts and notes with short source excerpts. Members cannot simply open another person's meeting. Review Project membership before adding sensitive context.

Can I see where an answer came from?

Chat answers can include sources and transcript excerpts so you can check the evidence. Generated meeting artifacts do not currently provide the same claim-by-claim source links; compare important details with the transcript before using them.

Can Earmark work with other AI agents?

On desktop, Earmark can save transcripts as local Markdown files for tools you choose to use. You can also copy reviewed specs and other outputs into your agent. Chat has handoff controls that open your question and answer in Claude Cowork or Codex so you can continue there.

Why not just paste a transcript into ChatGPT, Claude, or another AI?

You can use a general AI tool with your transcripts. Earmark brings capture, live drafting, saved templates, and questions over meeting context into one workflow. You can then carry that context into another tool when it is useful.

How accurate are Earmark's outputs?

Treat generated output as a draft. Check decisions, ownership, dates, requirements, and important quotes before sharing or implementing it. Quality depends on capture, available context, and the task you set. Edit the result or refine the task when something is missing or wrong.


Does Earmark send a bot into my meetings?

No.

Earmark captures meetings from your device rather than joining the meeting as a participant. There is no visible recording bot, separate meeting attendee, or external bot account that needs to be admitted.

Does Earmark store meeting audio?

Earmark does not retain raw meeting audio after transcription. Audio is processed by an external transcription provider. Saved transcripts, temporary-meeting behavior, and provider retention are separate questions; see our privacy explanation for details.

What meeting data does Earmark retain?

Standard meetings are stored in your Earmark workspace until deleted. Deleted meetings have a 30-day recovery period before permanent removal. Temporary meetings are not saved to your Earmark account. Local transcript files on your computer are managed separately.

Can I use Earmark without keeping the meeting afterward?

Turn on Temporary meeting before capture starts. Its transcript, tasks, and outputs are available while the meeting is open and disappear when you close it. Workspace admins can require this for new meetings. Desktop local auto-save can still keep a transcript on your device; turn it off if you do not want that copy. Provider processing policies also apply.

Does Earmark use our meeting data to train AI models?

No.

Customer meeting content is not used to train AI models. Your customer conversations, company strategy, intellectual property, and proprietary information do not become training data.

How is our data protected?

Earmark uses encryption in transit and at rest along with access controls, strong authentication, least-privilege permissions, and other modern security practices.

Enterprise customers can also work with Earmark on workspace controls, retention requirements, authentication, vendor security reviews, and other organizational requirements.

Can Earmark complete our security or vendor questionnaire?

Yes.

We work directly with security, IT, procurement, and legal teams during enterprise evaluations and can provide additional technical and security documentation as required.

Do I need to tell people I'm using Earmark?

Tell participants you are using Earmark and follow your organization's capture and consent requirements. Earmark does not announce itself by joining as a bot. You can say: “I'm using Earmark to help capture our discussion and prepare the follow-up.” Obtain any permissions required before you start.


How much does Earmark cost?

Earmark offers Pro, Enterprise, and a startup program for qualifying companies. Pro includes a 14-day trial. The startup program provides three months of Pro access for up to 20 seats. See our pricing section for current rates, billing options, and Enterprise details.

Is there a free trial?

Yes. Earmark offers a 14-day trial so you can use it in real meetings and see whether it fits your workflow before subscribing.

Do you offer an Enterprise plan?

Enterprise supports organizations evaluating SSO, workspace controls, security requirements, and commercial terms. Talk with us about your team's workflow and the controls you need.

What's the simplest way to understand Earmark?

Earmark helps product teams carry a conversation into the work that follows: a usable draft now, and relevant context for later.